January 25, 2005
Madison--eflexgroup.com is pleased to announce the promotion of Ryan Knautz to Convenience Card/Call Center Manager and Human Resources Liaison.
Knautz joined eflexgroup.com as a Claims Processor in January of 2003. Since that time, he has become an essential part of the company’s dramatic growth pushing for enhanced levels of customer service and automation. In addition to processing claims for flexible spending accounts, Knautz was on the ground floor of the company’s convenience card debit system.
"Ryan consistently demonstrates an unparalleled commitment to service. He’s always looking for ways to simplify processes for plan participants and employers...to think and respond to questions before they even become questions," said Ric Joyner, Co-founder and President of eflexgroup.com. "I can’t think of a better person to oversee our convenience card/call center operations."
As Convenience Card/Call Center Manager and Human Resources Liaison, Knautz will oversee debit administrators and processors to ensure corporate and customer expectations are met. In addition, he will spearhead the set up and operation of the new eflexgroup.com call center. He will also serve as primary liaison to the company’s human resources management firm.
"eflexgroup.com is just a great company," said Knautz. "It’s refreshing to be a part of a progressive organization and to be able to make contributions that can actually enhance the service we can provide to both our internal and external customers."
In addition to his two years at eflexgroup.com, Knautz has nearly five years of experience in COBRA administration and four years in human resources. He holds a bachelor of science degree in business administration with an emphasis in human resources from the UW-Whitewater.
eflexgroup.com is a national web-based third-party administrator of pre-tax employee benefits, HRAs, HSAs, Cafeteria Plans, and COBRA Administration. eflexgroup.com is headquartered in Madison, Wisconsin, at 3001 West Beltline Highway.
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