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"Your team did a great job turning around my last minute claim submittal. Customer service advised me to fax in my paper work yesterday and my claim was processed over night. Thanks."
Tim Davern
"You and your dept. do great work for the reimbursement turnaround time!"
Judy Weyant
" I would like to commend one of your employees, Ms Alice Ramirez. She
responded to my earlier e-mail with answers to some questions and today
she has been extremely helpful in getting a claim settled up and an
earlier claim processed that was on a pending status. She is very
efficient and is representing your company very well!"
Dave Holley
"... I was shocked, and very pleased at the customer service and efficiency that the Eflex Group offered.
It was so pleasant working with Marie! This plan has been wonderful! I would highly recommend it to anybody."
Lori Angulo
"I filed a claim immediately after having lasik surgery. I mailed it in on a Monday, and received the check back that Friday.
A few months later, I filed another claim, but didn’t get anything back for several weeks...so I called and found out you never received
the claim. It must have gotten lost in the mail along with my receipts for all the medications I filled. The worker on the phone told
me to go to my pharmacist, and they would give me a print out of all the medication so far this year. Good clue...any way I resubmitted
by fax this time, and sure enough, received my check within a week’s time, and thought, God these people are good! I just wanted you
to know how well of a job you are doing, and how appreciated you are.
Thank you"
Lori Haskins
"Ric,
I wanted to make a special effort to try to match the special attention I was given by one of your staff.
Jamie Johnson has been helping me for about the last week to clarify and validate a claim I submitted on-line.
Jamie was very polite with every interaction (and there were a few!), very clear with what documentation was available
at e-flex and helpful with directing my next steps to make sure my claims were processed quickly and accurately.
The apology that Jamie made on behalf of e-flex was not anything that Jamie had control of, but apologized anyway!
Jamie is the type of employee that exemplifies the role model of outstanding customer service. Please know how lucky
you are to have Jamie working in your organization. I do not make it a standard practice to write this type of
letter/e-mail, but Jamie truly deserves it!"
Patti Havlicek
"Just want to say this is a handy way to get an answer.
I love the idea. I hope more companies do this in the future."
[In regards to the online support]
Screen name: Laura Shotliff
"What more could I ask! You folks do a very nice job and I
appreciate it very much. Many thanks."
Paul R. Sobert
"Yes, a lot of excellent help from Ryan Knautz"
Employee
"Thank you, this part of the website is awesome!" [In
regards to the online support]
Screen name: aem
"We have been covered by your flex plan all year. I just
wanted to tell you what a fabulous job your company does.
I have never received reimbursements so quickly and easily.
Keep up the great work!"
Jolene Carlson
Account Manager
"I used to work for another FSA administrator and I thought
they were technologically advanced. That was until I saw what
eflexgroup.com could do. Now I know why so many companies
are going with eflexgroup.com!"
Ron W.
Madison, WI
"You're the best...Thanks Nancy"
Ned Broadwater
Assistant Vice President Sales
"You are very knowledgeable about your product. Have
recommended to management that we go with you...."
Pat DeVaux
Office Manager
"My husband accepted a position in July, 2001. This change
resulted in our doing business with your company. I am fairly
well versed on flex benefits, however, each vendor seems to
have different approaches in the manner in which they manage
flex.
I have spoken with 'Carla' several times since
the inception of our eflex policy and feel fortunate to have
someone so competent managing both our questions and claims.
She is personable, articulate, and well versed on all aspects
of your company. She is truly valuable to your company. She
sets an exceptional example of providing great service to
your customers. I wish to thank you for hiring her.
Sincerely,"
Maureen Dispenza
"I visit your website everyday and like the design.
I like checking employee balances and my own account."
Jeaneil Bode-Lanza
Human Resources Manager
"I've actually been pleasantly surprised with administration
of the spending accounts since joining The Sporting News.
Although I receive many complaints and problems with other
benefit plan administration, there has not been one complaint
about eflexgroup."
Kathie McCloskey
Director, Human Resources
"Karla,
Thank you for processing my claim so quickly. I only faxed
it to you this morning. I continue to be impressed with your
efficiency and responsiveness. You certainly win my vote for
FSA administrator."
Glenn Baird
"Ric,
I have enjoyed working with both you and Jeff Klett as well.
I will miss working with both of you and actually your staff
members, too, as they are all great individuals.
Aloha!"
Karen Raby,
Director, Human Resources
"I visit your website at least once a month and feel
your design is very good. It is easy to use and the font size
if very good. I use your site for the medical spending acct
info and I like the instant access to my account. I use many
websites in the course of my job. This is one of the easiest
and is well laid out and understandable."
Gena Brower
Credentialing Dept. Supervisor
"I submitted a reimbursement to eflexgroup.com this
morning at about 11:15... I just received confirmation that
the money will be in my account tomorrow. Quite impressive...
Thanks,"
Senior Precast Detailer
"Visits: At least once a month, Design: Very Good, Easy2Use:
Very Good Font Size: Excellent, Site Usage: look up my account
information Service Information: everything is great. I'd
like to win the palm
Likes: the easiness of checking my account
Dislikes: I'm in sales so it hard for me to be negative."
Jane Wilson
Profession: Sales Manager
We thank you for your kind remarks and we will continue to
provide you with excellent service.
- eflexgroup.com staff
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