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March 2014 Service Averages

CLAIMS
Average Processing Time: 1.0 days
Claims Accuracy Rate: 99.88%
Processed within 2 Business Days
: 100%

CONTACT CENTER
Average Waiting Time: 1:28
First Call Resolution: 96.4% 

We are currently processing claims received on 04/23/2014.

Save Time. Save Paper. Get your money faster. Sign up for DIRECT DEPOSIT

Please allow 1-2 days after submitting documentation for your claim to be processed. Note: Direct Deposit payments generally take 2-4 business days to reach you. Check payments may take longer. 


Today's Happy Customer Says:

No hold time and the first person I talked to kindly helped me with my question - perfect!

Mike Corrie, Menomonee Falls School District

 

 



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FEATURED NEWS

No Heartbleed Bugs Here!

At eflex, we are very serious about the security and privacy of our customer data. We have already successfully implemented the patch released by the OpenSSL project and applied it to any vulnerable systems. Further, our technology partners confirm their systems have been updated and are safe as well. Rest assured, our data is secure and protected from the Heartbleed Bug.

Get eflex On the Go! Download the new eflex Benefits Mobile App for your iPhone, iPad and Android devices to check account balances, claims payment status, claims history and more-- 24/7/365 from any location!

eflexgroup.com: An industry leading TPA

No Heartbleed Bugs Here!
At eflex, we are very serious about the security and privacy of our customer data. We have already successfully implemented the patch released by the OpenSSL project and applied it to any vulnerable systems. Further, our technology partners confirm their systems have been updated and are safe as well. Rest assured, our data is secure and protected from the Heartbleed Bug.

 eflexgroup (eflex) is a web-based, national third-party administrator (TPA) that specializes in HRAs (Health Reimbursement Arrangements), FSAs (Flexible Spending Accounts), HSAs (Health Savings Accounts), POP (Premium Only Plans), Enrollment & Eligibility, Defined Contribution, COBRA Administration, and Transportation Plans. Click here for more about eflex.

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