May 2015 Service Averages
Average Processing Time: 1.27 days
Claims Accuracy Rate: 99.95%
Processed within 2 Business Days: 99.99%
Average Waiting Time: 0:37
First Call Resolution: 96.5%
If your plan includes the $500 Carry Over feature, that amount is automatically carried over into your next plan year. You still have 90 days from the end of the last plan year to submit claims for expenses incurred during that plan year. Please submit your prior plan year claims to us during this 90 day run out period. We will apply the claims reimbursements to the prior plan year funds first, then to the carry over dollars. If you have questions, please email firstname.lastname@example.org, or call 877-933-3539.