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June 2015 Service Averages

CLAIMS
Average Processing Time:0.68 days
Claims Accuracy Rate: 99.00%
Processed within 2 Business Days
: 99.99%

CONTACT CENTER
Average Waiting Time: 0:37
First Call Resolution: 96.5% 

Participants:
If your plan includes the $500 Carry Over feature, that amount is automatically carried over into your next plan year. You still have 90 days from the end of the last plan year to submit claims for expenses incurred during that plan year. Please submit your prior plan year claims to us during this 90 day run out period. We will apply the claims reimbursements to the prior plan year funds first, then to the carry over dollars. If you have questions, please email eclaims@eflexgroup.com, or call 877-933-3539.

Thank you!

 

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We are currently processing claims received on 07/29/2015.

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Please allow 1-2 days after submitting documentation for your claim to be processed. Note: Direct Deposit payments generally take 2-4 business days to reach you. Check payments may take longer. 


Today's Happy Customer Says:

No hold time and the first person I talked to kindly helped me with my question - perfect!

Mike Corrie, Menomonee Falls School District

 

 



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eflexgroup.com: An industry leading TPA

WHO WE ARE

eflexgroup (eflex) is a web-based, national third-party administrator (TPA) that specializes in HRAs (Health Reimbursement Arrangements), FSAs (Flexible Spending Accounts), HSAs (Health Savings Accounts), POP (Premium Only Plans), Enrollment & Eligibility, Defined Contribution, COBRA Administration, and Transportation Plans. Click here for more about eflex.

Call us 24/7 toll-free at: (877) 933-3539. You may also chat with us, email us, or login in or create an account with the buttons below.

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