Fast Answers | Fast Payments | Web Self-Service

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A Different Kind of TPA

eflexgroup (eflex) is the PEO division of TASC, and is a web-based, national third-party administrator (TPA) that specializes in HRAs (Health Reimbursement Arrangements), FSAs (Flexible Spending Accounts), HSAs (Health Savings Accounts), POP (Premium Only Plans), COBRA Administration, and Transportation Plans.

Founded in 2000, on the idea that administration of pre-tax benefits should be easier, eflex is a different kind of TPA. Operating under the principles of fast answers, fast payments, and web self-service, eflex is creating the highest standards for customer service and innovation in the consumer-driven health (CDH) market. With a customer focus and Lean Six Sigma methodology operating throughout the organization, we are miles ahead of our competitors in technology and offer unparalleled, award-winning service.

eflex staff has more than 130 years of combined experience in pre-tax employee benefits administration, human resources and COBRA. Founded and owned by Ric Joyner and Tom Jacobs, eflex is one of the nation’s leaders in self-service administration.

How Do We Measure Up?

Our average claims accuracy was 99% last year. Industry-wide, the statistics are 15-25% error rates among flex TPAs; ours is less than 1%. Our average claims processing time is 1/2 a day and nearly 99% of claims are processed within 2 days. At eflex, we don’t just talk about service. We prove it.

 

Tom Jacobs, CEO, co-founder and General Counsel, had a Madison, Wisconsin‐based private law practice in employment law and insurance defense litigation before starting eflex. He is a national lecturer on consumerism in health care and pre‐tax employee benefits. He is a former Board member of the National Association of Professional Employer Organizations (NAPEO), and a member of the NAPEO Legal Advisory Council... more about Tom Jacobs 

Connect with Tom on LinkedIn

 

 

Ric Joyner, CEO and co-founder of eflex, left a Madison, Wisconsin TPA firm he founded in 1988 to start eflexgroup. He is the founding President of the National Association of Professional Benefit Administrators (NAPBA) that serves the niche TPA business. Joyner is a Certified Employee Benefits Specialist (CEBS), Group Benefit Associate...more about Ric Joyner 

Connect with Ric on LinkedIn

 

 

Careers at eflex

“The wait was short. The customer service rep was very professional, polite and informative.”

Christina Melecio