Happy Customer Testimonial Archive

About Us | What People Are Saying About eflex

Wednesday, March 20, 2013

“Sarah was helpful and very courteous.”

Jeffrey Monson, Dermalogica

Tuesday, March 19, 2013

“Always pleasant, tells you exactly what you need to do and always asks if there is anything else they can do for me. 100% always satisfied.”

Karen Longoria, Stoltz

Monday, March 18, 2013

“Very helpful, concise and timely!”

Paul Matzat, ABS Global

Friday, March 15, 2013

“Quick to answer the phone; understood what my issue was and was able to immediately assist me. Very pleasant to talk to.”

Diane Kazmierczak, CUNA Mutual Group

Thursday, March 14, 2013

“Customer support has always provided excellent service and satisfactory resolution to issues at hand.”

Jeanne Dvorak, Rothstein Law Firm

Wednesday, March 13, 2013

“Jennifer is a great rep. She clearly explained everything in writing to me so I know precisely what I need to do next.”

Chuck Hearne, VPSI

Tuesday, March 12, 2013

“I have to say it was the best customer service experience I have ever had on the phone! WOW! Totally impressed. It was a breath of fresh air to have someone know their job and business so well. A true professional!”

John Heiligenthal, City of Yuma

Monday, March 11, 2013

“…it is always excellent. In fact contacting [eflex] lifts your spirits. You always know you will receive the best service.”

Sue Springstun, Oregon Community Credit Union


Friday, March 8, 2013

“Wendy was extremely helpful and patient in solving my problem.”

William Baggett, Dunwoody Baptist Church

Thursday, March 7, 2013

“Very knowledgeable and patient with my questions.”

Karen Steinberg, El Camino Hospital

Wednesday, March 6, 2013

“Was very happy to receive a response within two hours of my e-mail.”

Rosa Estorino-Hills, Amadeus USA

Tuesday, March 5, 2013

“Friendly customer service representatives that were very helpful!”

Ryan , Fischer Inc

Monday, March 4, 2013

“Your company is AMAZING and my representative was the best ever.” 

Alison Cole, Alpha Diagnostics

Friday, March 1, 2013

“Each time I have called they have been very supportive. Eager to assist and very helpful in providing information to help me get the proper documentation uploaded. I would like to take a moment and say Thank You!”

Sondi George, Northern Bus Sales Inc

Thursday, February 28, 2013

“No matter when I call or for what reason, the representatives have always been helpful! Thank you!”

Agnes Pennington, DentalEZ

Wednesday, February 27, 2013

“Wendi was excellent and answered my question right away.”

Stuart S. Mukamal, City of Milwaukee

Tuesday, February 26, 2013

“Jessica was wonderful to talk with and very informative. I cant wait till next year to do it all over. Thank you all for the help!”

Stephen Sadvar, Harnish Buick GMC

Monday, February 25, 2013

“Very friendly and made sure I didn't need anything else. Good customer service.”

Kathi Rozzi, Garfield County

Friday, February 22, 2013

“Each time that I've had to call, the customer service department has been extremely helpful, courteous and pleasant to work with.”

Tobi A Sumida, Visalia Community Bank

Thursday, February 21, 2013

“Sarah was amazing! She was so thorough and patient and helped troubleshoot my issue of getting reimbursed immediately. She is so helpful!!”

Sara Dorband, Babycenter

Wednesday, February 20, 2013

“What a refreshing change of pace! Wendi was great, she answered all of my questions and had great knowledge of the benefits/rules of the eflexgroup. Thank You!”

Nicole Ropp, DCM, Inc.

Tuesday, February 19, 2013

“Thank you for the great prompt service. I didn't have a lot of time to do this and it was taken care of quickly.”

Sandra Torres, The Boon Group

Monday, February 18, 2013

“Jeni was great, eflex has been an amazing provider, and the online tools & iPhone app make staying on top of my medical & dependant care expenses very easy!”

Sean Harvey, Channel Intelligence

Friday, February 15, 2013

“Very polite and helpful. Response was immediate.”

Joleen J. Gonser, VPSI

Thursday, February 14, 2013

“Thank you for the short wait time (on hold) and informed help!”

Julie McEathron, Macalester College

Wednesday, February 13, 2013

“Wendy was great: congratulated me on my retirement, changed all the info and followed up with an email within two minutes. Wow.”

Susan Dowler, Fairplex

Tuesday, February 12, 2013

“Customer service rep was fast and efficient. Excellent.”

Frances Koski, Community Partnership for Children

Monday, February 11, 2013

“Everything I needed was taken care of. I was very happy that the agent who took my call was able to assist me in a crucial time of need just before a surgery. I'm very happy the service I received.”


Friday, February 8, 2013

“Excellent customer service and very quick response.”

Diana Steffen, CUNA Mutual Group

Thursday, February 7, 2013

“Megan was so nice and friendly. A pleasure to communicate with.”

Emily Esslinger

Wednesday, February 6, 2013

“Each time I call, I find the representative, pleasant, helpful and knowledgeable. I come away from my call with satisfaction and understanding of the issue.”

Marsha Kear, Anesthesia Business Consultants

Tuesday, February 5, 2013

“Jeni was very courteous and helpful. She was able to get my problem corrected quickly.”

Susan Cunningham, LADWP

Monday, February 4, 2013

“The phone call was answered in a timely manner and the representative was very pleasant.”

Rose Schectman, Independence First

Friday, February 1, 2013

“My call was answered promptly and Wendy took care of my concern immediately. Great service!”

Jacqueline Moshref, Spinal Kinetics

Thursday, January 31, 2013

“The wait was short. The customer service rep was very professional, polite and informative.”

Christina Melecio

Wednesday, January 30, 2013

“Every single time I have contacted eflex group the reps I have had a fantastic experience. I have never been on hold for more than 30 seconds or so, they always can explain exactly what is happening with my issues, and always can explain exactly what I need to do or even fix it for me right then. Thank you for completely turning around my expectations for customer support.”

Sarah Reesor, Austin Regional Clinic

Tuesday, January 29, 2013

“Wendy was friendly and helpful. She patiently answered all my questions until I fully understood what I needed to do to complete the claims process.”

Susan Owens, Oconomowoc Developmental Training Center

Monday, January 28, 2013

“Jeni was very pleasant and helpful. Also helped me with my log in information because I had forgotten it.”

Sheila Johnson, Pinstripe Talent

Friday, January 25, 2013

“Megan was very polite and professional. She really was eager to help.”

Randall Stobbe, Electri-tec

Thursday, January 24, 2013

“Wendy was AWESOME to work with! She understood my concern, worked with me to resolve it and made sure I had the necessary information before we finished the conversation.”

Pamela Hruska, County of Marinette

Wednesday, January 23, 2013

Jennifer was very nice and helpful!

Allison Meyer, WPT Enterprises, Inc

Tuesday, January 22, 2013

“I have always been greeted in a pleasant manner, and I am very happy with your customer service department.”

Kathryn Roney, North Clackamas School District

Monday, January 21, 2013

“Filing my claims on website was fast and easy. Thanks!”

Marlene Griffore, CUNA Mutual Group

Friday, January 18, 2013

“Very efficient and helpful. Always available when needed. Wonderful Experience!!!!”

Rene Kimbrough, Cuna Mutual Insurance Group

Thursday, January 17, 2013

“Wendi was very helpful, professional and kind. it was very nice working with her.”

Lori Arvidson, Duo-Gard Industries

Wednesday, January 16, 2013

“Nicole Jackson has been the most courestous and helpful customer service rep. Nicole has been helping me with my account for several years and has always been professional, proactive and a wonderful customer service rep.”

Katherine Luca Nicholson, Biomedical Systems

Tuesday, January 15, 2013

“My contact is primarily with Jamie Johnson. I consistently receive fast and complete information to satisfy my requests however small or large. In addition, the self service capability on-line is a big time-saver.”

Lupe Aguinaga, Successor Agency - RACSJ

Monday, January 14, 2013

“Jennifer was pleasant and very easy to work with. She fixed my problem promptly and I felt happy and satisfied when I hung up.”

Jean Ellison, Hardee's

Friday, January 11, 2013

“After two calls, I'm satisfied that the customer service reps are very knowledgeable about fine details of the product and can answer questions quickly and with confidence. Good going.”

Bob Sanderson, Martin Automatic, Inc

Thursday, January 10, 2013

“I have always been very satisfied with your customer service.”

Rebecca R. Lester, Transfreight

Wednesday, January 9, 2013

“I love how quick you answer your phones and how nice you all are.”

Robert Alexander, Delek Refining

Tuesday, January 8, 2012

“Very friendly and helpful with explanations of the issue that I was calling about.”

Patricia Bass, PharmaForm LLC

Monday, January 7, 2012

“Your customer service department has been very helpful each time I've contacted them with a question.”

Janelle Jacob, 3 Rivers Federal Credit Union

Friday, January 4, 2013

“Response acknowledging request was quick and efficient. Problem was resolved within 24 hours. Jennifer's emails had a pleasant tone to them and were very much appreciated!”

Jeffery Williams, L.A. Dept Water & Power

Thursday, January 3, 2013

“Your staff was very courteous and promptly corresponded back to me for resolution. I was impressed but not surprised sine I have received this treatment before from eflex.”

Tom Pfaff, Blue Book Services, Inc

Wednesday, January 2, 2013

“Wendi was very helpful and explained exactly what I needed to resubmit my claim.”

Anita Valentine, LaMacchia Enterprises

Monday, December 31, 2012

“[Wendi] was proactive, helpful, and patient. Great job!”

David Pierce, CUNA Mutual Group

“The wait was short. The customer service rep was very professional, polite and informative.”

Christina Melecio